Should you be less than satisfied with your purchase, send it back to us within 30 days of purchase for exchange or refund. Pack the Space Beam securely and return it to by UPS ground only. We recommend that you insure the shipment in case of loss in transit. We cannot accept returns on engraved, imprinted or other customized orders. Indicate whether you want an refund or and exchange. for exchanges, please specify the product your want. Returned items will be reflected on your credit card within 10 days or less after receipt at our offices. Fisher Space Beam 50 Mellen Street Hopedale, MA 01747